Returns

At IGNIS Craft, we are committed to delivering only the highest quality products. However, if you receive a defective item or the wrong order, you can return it to us within 14 days of delivery for a full refund.

If you've changed your mind or need to return an unwanted gift, please contact us at fire@igniscraft.com. We're happy to assist with an exchange or refund if the item is returned within 14 days of delivery. Please note that return shipping costs are not covered, and refunds will be issued to the original payment method used by the purchaser. All items must be returned in their original condition and packaging from IGNIS Craft.

Remember, every IGNIS Craft product comes with a 3000-day warranty. If you encounter any issues after the initial return period, please contact our support team at fire@igniscraft.com.

Exchanges

We are pleased to offer exchanges within 14 days of delivery. The item must be returned in its original condition with all packaging intact. Please reach out to fire@igniscraft.com, and our team will assist you promptly.